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Store Policies
Order:
We make every attempt to fill and ship all orders within 48 hours of your payment. You will be notified via email (if you provided it to us) when your order has been shipped. We do not expect delays however; we will notify you if your order has been delayed for any reason.
Phone orders may be placed by calling (505) 434-2009.
All fabrics are priced per yard.
If you need more of a specific fabric than what the web store inventory indicates, please contact us so we may check our quantities (in store) as we do receive frequent shipments and stock may change, so we are always happy to double check our inventory for you.
Payments:
We accept Mastercard, Visa, Checks or Money Orders, Pay-Pal.
Please make cashier checks or money orders payable to Homestead Quilting and mail payments to the following:
Homestead Quilting
1401 Indian Wells,
Alamogordo, NM 88310
Note: Check orders will be held for 7 days maximum and orders will be shipped as soon a practical after the check payment clears.
Shipping Charges:
We charge you only for the actual shipping cost for the method and location(s) you specify. There are no additional handling fees or service charges.
When you place your order, we charge $4.75 up to 5 yards of fabric (US, Hawaii, Canada, Alaska). 5 yards and above is then weighed before shipment and verified for exact cost. We do use USPS flat rate program as it is cost effective for our clients. You may contact us at any time regarding shipment method.
Refunds and Exchanges:
Our Web Store policy is NO REFUNDS. We also do not make exchanges except in cases of a confirmed mis-shipment (defined below) due to an error on the part of Homestead Quilting.
We do our best to illustrate the true colors and patterns of our fabrics, but display appearance may vary between computer graphics board and monitor brands, types, and models. Appearance may also vary depending upon personal user display settings.
Patterns, books and all other copyrighted materials are ONLY exchanged in cases of confirmed mis-shipment. In the case of mis-shipment, the mis-shipped article(s) may be exchanged for the correct articles
Confirmed Mis-shipment:
A confirmed mis-shipment is one in which:
1. Homestead Quilting mistakenly ships a product or quantity, in variance with the Customer's actual order, AND
2. The mis-shipment is brought to the attention of Homestead Quilting within seven (7) days of projected receipt of the mis-shipment (based upon shipping method selected by the Customer), AND
3. Homestead Quilting is able to confirm through Homestead Quilting's order and shipment records that the product and/or quantity mismatch exists.
Policy Updated 03 July 2007: Adds details to definition of Confirmed Mis-shipment and Pay-pal.
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